Digitizing Organization and Integrating Interdepartmental Collaboration (ERP & SCM)
Problem Statement:
A leading manufacturer canopies, gratings in Maharashtra wanted to streamline the process, cut down over the wastages and honor the customer’s delivery time.
- Earlier, they were using an ERP, still there were large gaps in inventory, production planning and on time delivery.
- The visibility over the order fulfillment process was not there and hence there were no on time planning. This was impacting on their decision-making capabilities.
- They were depending on information from the system as well as manual feedback which was taking toll on the productivity of their resources.
- They have to maintain different business processes for different customers which was compounding on their complex business.
Cloud9 Technology Solution:
Cloud9 ERP, Cloud9 Supply Chain Tracker
- Installed and Configured Cloud9 ERP and SCM application
- Integrated all the functions from SO, Procurement, Inventory, Production, Finances, Quality, Vendor.
- Brought Business Intelligence through Dashboards, Reports which transformed them from being responsive to pro-active with management Principle “Theory of Constraints “eliminating dependency on forecasting.
- Streamlined the structure and brought traceability of inventory against each order, customer up-to delivery.
- Trained the users in using the application, transactions, hand hold.
Business Impact:
“The solution brought accountability & access to fact driven information in real-time made it possible for effective planning and decision making.”
- The integration of all the stake holders in order fulfillment process gave a common platform for visibility and control. It released the resources from dual tasks and focus on their core tasks enhancing their productivity.
- They have more control over the inventory, its allocation and the optimized the stock level to make an effective production plan.
- They are able to track the service call allocation & duration which gives the visibility across the hierarchy to ensure the output is enhanced. With this the claim settlement is faster and the end customer gives feedback for service request through function like remarks, photo and digital signature.
- There are defined checks and controls, multi-level approvals, simple and easy user experiences with alerts and pop-ups.
- The solution ultimately enabled them to honor the customer commitment and deliver on time.
